Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Stunning views
Exceptional service
Priced high
Some finishing work needed
7.6/10
Very good
Rooms
7.3
Location
7.3
Service
8.3
Dining
8.5
Guest reviews
7.6/10
based on 7 reviews
4.5/5
based on 1278 reviews
7.8
7.8/10 based on 88 reviews
#51 of 216 hotels in Tulum based on Tripadvisor
John
United States,
November
2023
7.6/10
Staying at this hotel was a mixed experience. The rooms, while initially advertised as spacious, turned out to be smaller than expected, with a prevalent smell of mold, which was quite disappointing considering the high nightly rate. On the bright side, the room was exceptionally clean and boasted a unique indoor and outdoor shower, which we absolutely loved. However, the lack of curtains was a downside.
Rooms
7.0
The rooms, although smaller than advertised, were very clean and featured a cool indoor and outdoor shower, which we enjoyed.
Service
9.0
The service at the hotel was outstanding. The staff went above and beyond, surprising us with a bottle of champagne and birthday balloons for my partner. They were incredibly professional and friendly throughout our stay.
Location
6.0
The location of the hotel was a bit inconvenient as it was further from the center of Tulum, making it a hassle to either walk or rely on taxis. On the upside, the hotel is nestled in the jungle right at the end of the beach, close to the Sian Kaa jungle reserve, offering a unique and exotic setting.
Dining
8.0
While the dining experience at the hotel offered healthy and delicious options, there were occasional extra charges for items that weren't initially clarified. The meals were tasty but sometimes took longer than expected.
Facilities
8.0
The hotel's facilities were well-equipped and maintained. Despite a few drawbacks, such as the lack of curtains in the rooms, the overall cleanliness and amenities provided a pleasant stay.
William
United States,
October
2023
7.6/10
The hotel rooms had a nice interior design and a great view, but were overpriced for the finish quality. The service was a bit combative but they tried hard to make up for any inconveniences. The location, although beautiful and nestled in a jungle garden, was inconvenient being at the far end of the resort strip in Tulum. The dining experience was top-notch, offering very tasty options. The facilities were well-maintained.
Rooms
7.0
I stayed in room #103, and it had a stunning interior with a great view. The rooftop pool with an ocean view was impressive.
Service
8.0
The staff was accommodating and tried their best to address any issues, making my stay more pleasant.
Location
6.0
The hotel is located in the most beautiful jungle garden in Tulum, providing a serene environment, but it's inconveniently far from the center and requires a taxi for commuting.
Dining
9.0
The dining options were fantastic, especially the fresh sandwich and crispy fries. A delightful culinary experience.
Facilities
8.0
The facilities, including the pool area, were well-maintained and provided a relaxing atmosphere.
William
United States,
September
2023
8.4/10
The hotel offers stunning ocean views from rooms #101-105, but the prices are on the higher side considering some areas need finishing work. The 'boom boom' sound in the rooms can be bothersome, but the rooftop pool with ocean views is a definite highlight.
Rooms
7.0
The rooms provide great views and feature stunning interiors, especially in rooms #101-105. However, the pricing seems a bit steep for certain finishing issues. The 'boom boom' sound can be quite disruptive.
Service
9.0
The service here is top-notch, from overseeing the food program to excellent cleaning and reception staff. The restaurant and beach service are exceptional, and the location right on the beach is fantastic.
Location
8.0
The hotel is located in a jungle setting on a beautiful beach, which offers a unique experience. However, it's a bit inconvenient being further from the 'center' of Tulum, making walking or taking a taxi slightly annoying.
Dining
10.0
The dining experience is out of this world, with incredibly tasty options like the fresh meat sandwich. The food quality is fantastic and adds great value to the overall stay.
Facilities
8.0
The hotel facilities are impressive, especially the rooftop pool with ocean views. However, there are some areas that need finishing touches for added comfort.
Stunning views
Priced high
Jenny
United States,
June
2023
7.8/10
My stay at the hotel was absolutely amazing. The rooms were spacious and beautifully designed, with a slight smell of mold being the only downside considering the high price per night. The service was exceptional, with staff going above and beyond to assist with any needs. The location, though slightly inconvenient for walking or accessing restaurants in the area, was stunning during the day. Dining was a pleasant experience overall, with delicious food despite some delays.
Rooms
8.0
I was impressed by the upstairs room with a jacuzzi and inside and outside shower. The main floor was spacious and well-equipped, but the slight mold smell was disappointing for the price point.
Service
7.0
The staff provided exceptional service, even going out of their way to assist during emergencies. However, the incident of theft from our room was a negative experience.
Location
9.0
The hotel's location on the Tulum beach was simply amazing. Though a bit further from the center and restaurants, the turquoise waters and white sand beach made up for it.
Dining
7.0
The dining experience was good overall, with delicious and filling meals. However, the service was slow at times, affecting the overall enjoyment.
Facilities
8.0
The facilities were well-maintained, and the beach area was clean and inviting.